Refund Policy

Fair, Fast, and Transparent

We believe every customer deserves peace of mind. Our refund process is fast, secure, and built around your convenience.

Refund Scenarios:

• Order cancelled before shipment

• Product returned as per our return policy

• Failed delivery due to courier issues or incorrect address

How Refunds Work:

• Refunds are processed within 7–10 business days from the approval date.

• The amount is returned to the original payment method: credit/debit card, UPI, net banking, wallet, or bank account.

• If preferred, you may choose to receive store credit instead for faster reuse.

Status Updates: You’ll receive email and SMS notifications at every stage of the refund process.

Need help? Contact our support team any time.

Why Choose BUSIMART?

Experience the Difference

BUSIMART is designed with you in mind. Here’s what makes us stand out:

• ✅ Unlimited Product Listings – From gadgets to groceries, services to fashion

• ✅ Global Vendor Network – Connect with sellers and buyers from around the world

• ✅ Multilingual & Multicurrency – Sell and shop in your language, pay in your currency

• ✅ Mobile-First Design – Optimized for phones, tablets, and apps

• ✅ Seller Dashboards – Powerful analytics, inventory management, and insights

• ✅ AI-Powered Discovery – Smart recommendations for personalized shopping

• ✅ Secure Checkout – Encrypted transactions and multiple payment options

• ✅ Fast Shipping – Reliable delivery with real-time tracking

When you choose BUSIMART, you're choosing a future-forward, customer-first platform that grows with you.

This Refund & Return Policy (“Policy”) explains how returns, replacements, and refunds are handled on the Busimart Limited e-commerce multi-vendor platform (“Platform”). By making a purchase, listing products, or using our services, you agree to this Policy.

1. Scope

Applies to all physical and digital goods sold on the Platform by independent vendors.

Vendors may maintain additional policies consistent with this document, but they cannot reduce the minimum rights provided here.

Certain products (e.g., perishable items, hygiene products, custom-made orders, downloadable software) may be non-returnable unless defective.

2. Buyer Rights

Buyers are entitled to receive products that are:

As described in the listing

Free of material defects

Delivered within the stated timeline unless otherwise

Buyers may request a return or refund if:

The item is damaged or defective on arrival

The product received is significantly different from its description

The order fails to arrive within the estimated delivery window (subject to carrier delays) without communications

3. Vendor Responsibilities

Vendors must clearly disclose:

Product conditions, warranties, return eligibility, and restocking fees (if any)

Return address and instructions

Vendors are responsible for:

Inspecting returned goods promptly

Issuing refunds or replacements as approved

Covering return shipping on defective, damaged, or misdescribed items (unless local laws differ)

4. Refund Process

Request: Buyers initiate a return/refund within 7–14 days of delivery (or as required by local consumer law).

Evaluation: Vendor reviews evidence (photos, videos, description) and confirms eligibility.

Return Shipping:

Vendor Fault (defect, wrong item): vendor bears return cost

Buyer Remorse (wrong size, changed mind): buyer pays return cost (if vendor allows such returns)

Refund Timeline: Approved refunds are processed within 7–10 business days after the vendor receives and inspects the item.

Payment Method: Refunds are credited to the original payment method unless otherwise agreed.

5. Digital Goods & Services

Non-tangible items (downloads, subscriptions, credits) are non-refundable once delivered/activated, unless:

Access is unavailable due to platform error

The item is defective under applicable law

6. Platform Role

Busimart provides escrow/payment facilitation but is not the direct seller.

Busimart may step in to mediate disputes if:

A vendor fails to respond within policy timelines

Evidence supports buyer entitlement under this Policy

Busimart reserves the right to deduct refunds from vendor payouts where claims are verified.

7. Exceptions

Force Majeure (natural disasters, Conditions, strikes) may delay deliveries and temporarily suspend obligations.

Local consumer laws may provide additional, non-waivable rights; this Policy does not limit those rights.

8. Abuse & Fraud

Buyers or vendors engaging in repeated false claims, unauthorized chargebacks, or abusive conduct may have accounts suspended or terminated.

9. Amendments

Busimart may revise this Policy at any time. Updated versions will be posted with a new “Effective Date.” Continued use of the Platform constitutes acceptance.

10. Contact Us

For questions or dispute resolution:

Busimart Limited

Address: Anambra Nigeria

Email: [email protected]

Phone: (080)

Legal Note: Consumer protection laws vary by country/state. Vendors and buyers must also comply with any mandatory local requirements (e.g., 14-day cooling-off rights in the EU). May Seek legal advice to ensure full compliance where this Platform are been used and operates and may be amended without notice to affect the necessary laws as the case may be